Refund policy

Made to order
STICKWILD products are made to order. Please check the size guide and your selected size, color and delivery address before purchasing.

Sizing and change of mind
We do not offer returns or exchanges for a change of mind, an incorrectly chosen size or color, except where required by applicable law. This does not affect your rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect items
Email hello@stickwild.com as soon as possible, preferably within 7 days of delivery, with your order number, a description of the issue and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund for confirmed damage, defects or incorrect items. The 7-day request helps us resolve issues promptly and does not limit any rights you have under applicable law.

Do not send items back without contacting us first. We will provide any necessary return instructions. For a confirmed fault or an error on our part, you will not be charged return shipping.

Cancellations and changes
Contact us immediately if you need to change or cancel an order. Once production begins, changes or cancellations may not be possible.

Refunds
Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to post the refund.

Your consumer rights
Nothing in this policy excludes or limits mandatory consumer rights, including cancellation or return rights that apply in your location. Contact hello@stickwild.com for help.